Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit. If you have already booked then please see our on the day tips.
If you need anything else then please contact us.
Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.
We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is around 55 seconds, often a bit longer but never shorter than 50 seconds.
It may not sound long but as a first-time flyer it will seem much longer during the experience itself.
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Are you kidding us - kids love it here! We can fly you from the age of 3 or above (you must be able to comfortably wear one of our helmets)
As a rule of thumb, we ask all flyers to arrive 45 minutes before their stated flight time, and you can expect to be on site for approximately 1 1/2 hours.
If you wear glasses, we recommend either removing them, or using contact lenses during your flight experience (but please note, there's always a small risk they may come out).Alternatively, we can provide extra large goggles that fit neatly over your glasses, but this would not be possible on our Virtual Reality experiences, so would always recommend contact lenses for this.
For a more comfortable experience, we also offer full-face helmet rental, which may allow for glasses to be worn within the helmet. This chargeable extra is subject to availability, and is best discussed with your instructor on the day of your flight.
We advise that you bring a hard copy of all confirmation details including voucher(s) if applicable.
Vouchers
If you have booked in by redeeming a voucher issued by one of our Gift Experience Partners, it’s really important that you bring a hard-copy of the original voucher with you on the day. Showing us an image of a voucher on a mobile device won’t be accepted.
You must also ensure that the flight date you have booked is BEFORE the expiry date on your original voucher. Regrettably, we simply can’t fly you beyond the expiry date on your original voucher.
In the event that you do arrive without your hard copy voucher, the good news is that you can still fly if you’re happy to make an interim payment for your flight experience. Don’t worry, we will refund you as soon as you’re able to send us your valid and in date, original hard copy voucher. We hope you’ll appreciate that this process involves extra administration, so we process the refund less 5%.
A guardian for non-participating children (if applicable)
Please be aware that we are unable to supervise non-participating children while you enjoy your flights. During the experience, flyers will be seated in an air-locked area and separated from spectators for up to 30 minutes, so you’ll need to arrange supervision for any spectating youngsters.
Yes, anyone with reasonable health & fitness can participate in Indoor Skydiving, but our upper weight limit is 18 stone and 7 pounds (117kg).
We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.
You can fly at iFLY as long as you:
There is no minimum weight limit for Indoor Skydiving.
All ages, all abilities can fly. If you have a history of neck, back, heart problems, or have previously suffered a shoulder dislocation or shoulder injury, you should seek advice from your doctor before flying.
Check out our full list of criteria.
If you have any further questions, or would like to ask a more specific question, please get in touch with us.
As a rule of thumb, all flyers must arrive 45 minutes before their flight time.
Example: If you choose to fly at 4pm you must arrive by 3:15pm.
We operate a manifest in the same way you would expect an airline to work. It is therefore better to be here early, grab a drink & relax, leaving plenty of time for unexpected parking issues or motorway closures / delays.
Regrettably, if you are late, we will be unable to fly you and we do not offer refunds. Please also remember that our staff are not responsible for the motorways and parking, or any other reason why you may have missed your slot.
Your report time at iFLY will also be confirmed to you via email once you have successfully completed a booking with us.
Flyers under 18 yrs must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight.
The parent or guardian is required to complete a waiver for those under the age of 18 yrs.
The waiver must be completed in advance of arrival and you can do so here.
If the waiver is not completed prior to arrival we will be unable to fly you as it contains vital training, health and safety information.
Individuals and groups with additional needs or requirements CAN FLY. If you or someone you know finds it difficult to participate in able-bodied activities but still wants to be challenged, Indoor Skydiving might just be the perfect thing.
Find out more on ALL Abilities flying.
We have parking a stone's throw away from all our tunnels.
Both Manchester (M41 7JA or M17 8DD) and Basingstoke (RG22 6PG) have free parking spaces on site.
Milton Keynes is situated at the Xscape complex (MK9 3XS) where parking costs apply.
London at The O2 is situated in The O2 complex (SE10 0DX) where parking costs apply.
We ask that all flyers complete a waiver online before they arrive on the day.
This lets us know that you're fit to fly and we ask that you pay particular attention to the information regarding previously dislocated shoulders.
It also contains your essential pre-flight training and induction.
A parent or guardian will be required to provide a signature on the online waiver on behalf of any flyers under 18 yrs. A parent or guardian should also be present on the day of the flight experience.
Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat.
We'll do everything we can to help you fly.
Our operational times vary by location, and you can make bookings and see all live availability here.
Alternatively, you can contact us at support@iFLYworld.co.uk for specific information.
If you're able to fly during our quieter times, you can save money on almost all our flight experiences.
Off peak and Super Saver sessions are typically mid week term time, and don't include weekends or school holidays.
Times vary by location, and you can make bookings and see all live availability here.
iFLY classifies ‘groups’ as 5 or more flyers. Groups of this size are rewarded with discounts.
Read more about group bookings.
We can accommodate up to 13 flyers per session, but if your group size exceeds 13, we can still fly you across multiple flight sessions. To discuss group bookings further, email: support@iFLYworld.co.uk
iFLY London is located in The O2 Arena on the Greenwich Peninsula in London, which can be accessed by car, bus, tube, cable car or river. Once inside the main entrance to The O2 (please ensure you allow plenty of time to clear any queues for security) turn right and we are a few minutes' walk on the right-hand side.
An internal map of The O2 can be found here.For more information on getting to The O2, click here.
iFLY Indoor SkydivingPeninsula SquareLondonSE10 0DX
iFLY Basingstoke is located in the heart of the Basingstoke Leisure Park. From junction 6 on the M3 follow signs towards Newbury around the ring road until you reach the Thorncroft Roundabout. Take the first exit on to Churchill Way and follow signs for The Leisure Park.
Our postcode for using a GPS is RG22 6PG
iFLY Indoor SkydivingBasingstoke Leisure ParkEuskirchen WayBasingstokeHampshireRG22 6PG
iFLY Manchester is located next to the Chill Factore indoor ski slope, and less than four miles from the centre of Manchester.
We are opposite the Trafford Centre and conveniently located just off the M60 motorway at junction 10.
Our postcode for using a GPS is M41 7JA. For older SATNAV's use M17 8DD.
iFLY Indoor Skydiving9 Trafford WayTrafford ParkManchesterM41 7JA
iFLY Milton Keynes is situated at Xscape, directly adjacent to the main shopping centre. We are easily accessible by road, and Xscape has Pay & Display parking for over 1,000 cars.
Our postcode for using a GPS is MK9 3XS.
iFLY Indoor Skydiving602 Marlborough GateCentral Milton KeynesMK9 3XS
Our Customer Service Team is ready to help with your booking.
You can of course make bookings, check live availability or redeem all vouchers online.
If you still need to speak to us, please visit our contact us page.
No, once you have made your reservation, you have paid for your flight experience.
However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a High-Flight experience, we do charge for them as extras. Refreshments are available to purchase at all locations.
For more information specifically about our extras please contact us.
Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting.
This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accommodate.
No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.
If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.
The High-Flight is where instructors will be able to give you a taste of what’s it's like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.
iFLY endeavours to offer the High-Flight in as many sessions as possible, but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill-based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The High-Flight for that reason is an ‘extra’ and is only a standard experience in selected iFLY packages.
Instructors able to offer the High-Flight are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems they can fly safely with an iFLY customer, and enhance their experience at the same time, then the High-Flight will be offered. If you have any questions regarding the High-Flight, we urge you to speak to a member of the team in advance of your flight.
Get in touch with us, we’re happy to answer any questions you may have.
*High-Flight licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).
Using state-of-the-art Virtual Reality headsets, you can now combine an Indoor Skydive with the thrill of a simulated ‘real’ skydive from a plane.
Want to find out more? Click here.
If you wear glasses, we can provide extra large goggles that fit neatly over your glasses on our standard flight experiences, but this would not be possible on our Virtual Reality experiences, so would always recommend contact lenses for this.
Flying can cost as little as £49.99 per person.
We’re committed to ensuring our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYworld.co.uk will not be available cheaper anywhere else. Don't waste your time on 'discount voucher code' websites because, even if they claim we are, we're not on them! See our Price Guarantee for further details.
Flying in one of our wind tunnels is exhilarating, fun for all ages and safe! The cost of your flight experience depends on the package you choose, which location, and when you're able to fly. See our full list of packages and prices.
Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.
Find out more on packages and prices.
Reschedule Plus is an optional extra.
First Time Flyers
Upon booking, First Time Flyers will have the option of purchasing the Reschedule Plus - just £2.50 per experience. This allows for unlimited booking reschedules to be made (at no extra cost) up to 48 hours before your flight date and is therefore strongly recommended.
Holders of the Reschedule Plus can also reschedule flights with less than 48 hours’ notice, at a reduced price of £2.50 per flight.
If a booking is the result of any voucher redemption, please note the expiry date on the voucher. Reschedule Plus will allow you to reschedule your flights on the basis the new flight dates are within the validity period. Flights may not be rescheduled beyond the expiry date on any voucher.
NOTE: Reschedule Plus is offered once only; at the point the original booking is made. It cannot be added at a later stage.
If a reschedule involves a change of location, you may choose from iFLY Manchester, Milton Keynes, Basingstoke or London at The O2 only. If your original booking or voucher does not include London at The O2 validity, an upgrade fee may be required to fly at this venue.
To discuss rescheduling a booking please contact our Customer Service Team.
Exclusive Sessions for Group, School & Corporate
Where you have booked an exclusive group, school, or corporate session such as the VIP Exclusive Package or the School Exclusive Session, you will also have the option of purchasing Group Reschedule Plus for just £25 per session.
This allows for unlimited booking reschedules to be made (at no extra cost) up to 120 hours (5 days) before your flight date, and is therefore strongly recommended.
Holders of Group Reschedule Plus can also reschedule flights with less than 120 hours (5 days) notice at a reduced price of £65 per exclusive session (£2.50 per flight).
We’re committed to ensuring our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYworld.co.uk, will not be available cheaper anywhere else.
From time to time we do run special offers and discounts on flight experiences, which can found on our packages and prices page.
The good people at Tesco have decided that you can fly at iFLY as part of their Clubcard Boost Reward Scheme. It's all quite straightforward too.
Find out more about booking with Tesco.
At iFLY, we take team building to new heights!
Our state of the art attractions offer you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.
With 4 fabulous locations; London at The O2, Basingstoke, Manchester and Milton Keynes, there’s plenty of choice for local and countrywide businesses alike, all with good transport links and onsite parking. No matter how big or small your company is, you can all become high flyers and enjoy the thrills of Indoor Skydiving at your nearest iFLY.
From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.
To see for yourself why iFLY is the perfect way to 'escape the office', check out this short video clip.
iFLY London at The O2 offers a variety of event, conference and meeting room hire options, taking advantage of this unique venue in a premium location. Let us show you how much is possible here.
See further information on Corporate Events at iFLY.
Party in style with all the thrills of Indoor Skydiving!
Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (all ages, all abilities)!
Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.
See our birthday party packages.
We have a range of group packages to suit every occasion, all at discounted prices!
Whether you’re looking to book the coolest birthday bash ever, an unforgettable Hen or Stag do, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.
See our group offers page for birthday parties, hen or stag dos and corporate packages.
We’re a truly uplifting experience for those looking to organise a Hen or Stag do! Alternative Hen and Stag ideas are all the rage and you can’t get more extreme than flying in a wind tunnel!
We’re the best way to ensure your party pals enjoy an unforgettable experience - so don’t keep your feet on the ground when planning your next dream Hen or Stag do.
See our Hen and Stag packages and prices.
A Booking Fee is applied to purchases of experiences and vouchers, both online and over the phone. The fee is applied just once per transaction, regardless of the quantity, value and type of flight experiences within any single order.
This Booking Fee helps us to cover our general overheads such as keeping our website ticking over for online bookings and other business costs like turning the lights on and keeping our venues warm & clean. It also helps us cover the wide range of credit card commissions and ensures we're able to look after our hard working staff. It's an important part of our business that allows us to offer the very best experiences, inside great facilities and with outstanding levels of customer service 7 days a week.
To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.
The simple answer is yes. Typically we encourage customers to purchase the Reschedule Plus which allows them to move their booking multiple times with more than 48 hours' notice, without charge. See Reschedule Plus for full details.
During periods of high levels of customer enquiries, however, iFLY may re-direct customers to an online rescheduling platform where any rescheduling charges may or may not be waived.
Right now this is the case and it is possible to reschedule some bookings for free.
If your flights are more than 7 days away, you can reschedule them online for free. Move my booking now.
If your fights are less than 7 days away, charges may apply, and you should contact us for assistance using the details below.
Email: support@iFLYworld.co.uk
Call: 0330 191 3985
All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.
We guarantee that you won't find cheaper prices elsewhere. If you do, we'll match those prices as part of our Price Guarantee.
If you'd like to speak to us about making a booking, please contact our friendly Customer Service team.
If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.
iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available.
Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.
Where refunds are given, they will be centrally processed through our Accounts Team and will be less any booking fee applied to the original transaction. Please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to our Terms & Conditions.
In the event that iFLY if forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off peak or a promotion), or (b) receive replacement vouchers for the same experience which may be used in the future. iFLY is unable to offer refunds if your booking is affected by Covid-19.
Our Customer Service Team are at their phones, ready to answer your questions and help you with your booking.
Did you know you can make bookings, check live availability, redeem all vouchers and see frequently asked questions all online?
If you still need to speak to us...
Please note there is a £3.00 booking fee for new bookings made over the phone.
Our Customer Service Team opening hours are 09:00-18:00 daily.
You can also email support@iFLYworld.co.uk and we'll do our very best to respond as swiftly as we can. We're aiming to reply to all email enquiries within 48 hours.
During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase in a number of formats (digital downloads, 6 x 8 prints and more).
You can also access your photos and videos online for a limited time only, following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best.
You can also share your photos for free on Facebook.
Find photos and videos from your flight session.